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How to get support

To receive support, please first select a support plan (see below). 

After hours support
After hours support is charged at $220 per request, per hour. For after hours support please call 07 3103 7991 and follow the prompts.
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Support Centre

Important Information about Support:

UntangleMyWeb only performs Content Management System support and website content support requests for websites that have been created by UntangleMyWeb.com

UntangleMyWeb is happy to support any paying client with education or strategy requests, however implementing these suggestions into a website is most cost effectively achieved through either internal updates or support from your original/current provider. 

UntangleMyWeb will only be able to action support requests once a support pack has been purchased. Support requests will be prioritised according to urgency and scheduled into the teams activities within 24 hours of receiving support payments (if no support pack is already active).
UntangleMyWeb understands your need to have issues resolved quickly and will endeavour to not only prevent issues occurring but to accommodate urgency.


Priority Support

$143 Per Hour

  • Same business day

    Best attempt to action requests on the same day they are recieved

  • Email, phone, web meeting or in person
  • Charged per request (max 1h)
  • Create a help ticket now!
  • Payable in advance

Mini Boost

$517 5 Hours

  • 5h pack of scheduled support

    Buy 5h of support in advance and save $27.50 plus benefit from our 15 minutes increments

  • Email, phone, web meeting or in person
  • 15 minutes increments minimum charge
  • Valid for 6 months
  • Payable in advance
  • New clients?

    New clients may need to use 2 hours of the support plan so that we can assess your goals and challenges, leaving you 3 hours of actual support time available.

Power Boost

$1012 10 Hours

Best value

  • 10h pack of scheduled support

    Buy 10h of support in advance and save $110 plus benefit from our 15 minutes increments

  • Email, phone, web meeting or in person
  • 15 minutes increments minimum charge
  • valid for 12 months
  • Payable in advance
  • New clients?

    New clients may need to use 2 hours of the support plan so that we can assess your goals and challenges, leaving you 8 hours of actual support time available.


Support can be used for website updates, content writing, maintenance & upgrades and training. Support consists of requests that takes less than 4hr for our support team to complete. Longer requests will be treated as development of a micro-project. For advice regarding your web strategy or search engine optimisation please refer to our consulting rates below.

Consulting rates

If you would like advice on how to develop or grow your website, search engine optimisation or develop an online marketing strategy our consulting rate is $165 per hour inclusive of GST

Consulting sessions are either delivered on the phone, in person or via web meeting.

Enquire Now

Core Hosting

$280 Annually

Best value

  • Free Setup
  • 500 MB Disk Space
  • 5 GB Bandwidth
  • 2 Domains
  • 1 MSSQL
  • Email Accounts via Google Apps

Edge Hosting

$370 Annually

  • Free Setup
  • 1000 M Disk Space
  • 6 GB Bandwidth
  • 2 Domains
  • 1 MSSQL
  • Email Accounts via Google Apps

Ultimate

$478 Annually

  • Free Setup
  • 2000 M Disk Space
  • 10 GB Bandwidth
  • 3 Domains
  • 1 MSSQL
  • Email Accounts via Google Apps

Welcome to Our Support Center

You can easily get your registration code back, search or browse our frequently asked questions, and learn tutorials about products. If you do not get a satisfying solution, please contact support team for help.

Search Marketing Support Forum
Training Videos
Get yourself up-to-speed with the DotNetNuke content management system.
One on One Online Marketnig Support
Knowledgebase
Get immediate answers to your most common questions.
Web School Online Marketing Blog
Project Portal
Log onto the portal to start managing your project (existing clients only).
My Web School FAQs
Submit A Ticket
Submit a support ticket to our help desk.


Support Team

Julia Campbell - Sales and Accounts Manager

Julia Campbell- Sales and Accounts ManagerHaving worked in education for over 5 years Julia is UntangleMyWeb.com’s Executive Assistant and heavily involved in preparing both video, audio and written online marketing education material. Julia has also completed her Diploma in Freelance Journalism, providing her with excellent written and oral communication skills that are required for our training sector.

Mengyao Dong - Web Developer

Mengyao Dong - Web DeveloperMengyao is UntangleMyWeb.com’s technical genius. She completed her Bachelor of IT at Griffith University in 2007 with an award for her academic excellence and at the age of 22 she had graduated with a Masters in IT at Griffith University.

2/49 Taylor Street Bulimba QLD, 4171

Australia

Phone: +61 (0)7 3103 7991

Fax: +61 (0)7 3337 9713

Email: contact@untanglemyweb.com


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